Shipping policy

Shipping policy

All orders are processed within 3 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $10 flat rate shipping to Calgary. 

Local delivery

Local delivery is available for orders over 9$ within Calgary.

Deliveries are made from 9 am to 5 pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 63 Martinridge grove, NE, Calgary Alberta T3J 3M2, Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9 am to 5 pm on Monday to Friday. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

Please review refund policy 
https://the-travelling-tea-cups.myshopify.com/policies/refund-policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at thetravellingteacups@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at thetravellingteacups@gmail.com